Amazon

Amazon

1. Urgency and Scarcity Tactics

  • "Only X left in stock" messaging, even when inventory levels are higher
  • "Order within [countdown timer] for delivery by [date]" creating artificial time pressure
  • Flash deals with countdown timers to drive quick, less-considered purchases

2. Misleading Price Comparisons

  • Displaying inflated "list prices" or "was" prices to make current prices seem like better deals
  • Bundling items with "savings" that aren't actually savings when items are purchased separately
  • Using "Prime Price" vs regular price to make Prime membership seem more valuable

3. Subscription Manipulation

  • Pre-selected "Subscribe & Save" options that default to recurring purchases
  • Making it deliberately complex to cancel Prime membership with multiple confirmation screens
  • Hiding the annual subscription total by emphasizing monthly payment options

4. Hidden Costs and Options

  • Not showing full pricing including shipping until late in checkout process
  • Burying free shipping options beneath paid expedited options
  • Making "no rush" shipping benefits less prominent than premium options

5. Interface Misdirection

  • Making "Buy Now" buttons more prominent than "Add to Cart"
  • Using color and size hierarchy to emphasize sponsored products over organic results
  • Placing ads in search results that look nearly identical to regular product listings

6. Choice Architecture Manipulation

  • Presenting Amazon-branded products prominently in search results
  • Making it difficult to compare prices across different sellers
  • Using default sorting that prioritizes items profitable for Amazon rather than best for customers

7. Data Collection Pressure

  • Persistent prompts to enable personalized recommendations
  • Making opting out of data collection more difficult than opting in
  • Using social proof ("Customers who bought this also bought") to encourage additional purchases

8. Cart Manipulation

  • Adding suggested items to cart automatically with some purchases
  • Making it less obvious how to remove items from cart
  • Emphasizing "savings" on bundled items even when individual purchases might be cheaper